Frequently Asked Questions

Everything you need to know about Habitchat

Getting Started

How long does setup take?

30 seconds. Just send us a WhatsApp message, tell us your habit, and pick a reminder time. That's it — no accounts, no passwords, no app downloads required.

How do I add a new habit?

Simply send a WhatsApp message with the command 'ADD [habit name]'. For example, 'add drink water' or 'add morning exercise'. You can also use the interactive button menu by saying 'Hi'.

Can I change my reminder time?

Yes! Use the command 'EDIT [habit] TIME [new time]' to change when you receive reminders. For example, 'edit 1 time 9 AM' will change your first habit's reminder to 9 AM.

Privacy & Security

Is my data private and secure?

100%. We only store your phone number and habit responses. No personal data is sold or shared with third parties. Your habits are your business — we take privacy seriously.

Will I receive ads or spam messages?

Never! We only send your habit reminders — no ads, no promotions, no spam. If you're inactive for 14 days, we'll pause your messages automatically. You can reactivate anytime by emailing us. Your inbox stays clean, guaranteed.

Pricing & Plans

How many habits can I track?

With the Basic plan, you can track up to 5 habits. The Pro plan lets you track up to 15 habits — perfect for building a complete daily routine across health, work, and personal goals.

What happens after the free trial?

After your free trial ends, you'll be automatically charged for your selected plan. You can cancel anytime before the trial ends if you decide Habitchat isn't for you — no questions asked.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payment methods through our secure payment processor Stripe. Your payment information is encrypted and never stored on our servers.

Do you offer refunds?

Due to the message-based nature of our service, we operate a strict no-refund policy. However, we offer a 7-day free trial so you can fully test the service before committing. See our refund policy page for full details.

Usage & Features

What if I miss a day?

No guilt trips. We'll just ask again tomorrow. Life happens — Habitchat helps you get back on track, not shame you. Your streak resets, but you can always start fresh.

Can I set multiple reminders per day?

Yes! You can set multiple reminders for the same habit throughout the day. Perfect for habits like drinking water, taking medication, or stretching breaks every few hours.

Can I pause a habit temporarily?

Yes! Use the PAUSE command to stop reminders temporarily without losing your streak. When you're ready to resume, use the RESUME command. Perfect for when you're traveling or taking a planned break.

Account Management

Can I cancel anytime?

Yes, absolutely. No long-term contracts, no cancellation fees, no hoops to jump through. Cancel anytime from your account dashboard — simple and hassle-free.

Can I use Habitchat for my family?

Each subscription is tied to one WhatsApp number. If you want to set up habit tracking for family members, they'll each need their own subscription with their own phone number.

Does Habitchat work in my country?

Habitchat works in most countries! However, due to WhatsApp Business restrictions, some regions (particularly in South Asia) may have limited availability. Since we offer a free trial, just give it a try — if it doesn't work in your country, ping us and we'll issue a full refund, no questions asked.

Still have questions?

We're here to help! Reach out via WhatsApp or check our help documentation.