Due to the nature of our WhatsApp messaging service, Habitchat operates a strict no-refund policy. Please read this policy carefully before subscribing.
1. No Refunds
Habitchat does not provide refunds for any subscription fees, partial periods, or unused messages. This policy applies to all subscription plans including:
Basic Plan ($2.99/month or $29.99/year)
Pro Plan ($5.99/month or $49.99/year)
2. Why We Don't Offer Refunds
Our no-refund policy exists because:
Message-based costs: Each WhatsApp message sent to and from your account incurs a direct cost to us via WhatsApp/Twilio infrastructure
Instant service delivery: Our service is delivered immediately upon subscription activation
Resource allocation: We allocate server resources and message capacity based on active subscriptions
Fair usage: This policy prevents abuse and ensures fair service for all users
3. Free Trial Period
To help you make an informed decision, we offer:
3-day free trial for all new subscriptions
Full access to your chosen plan's features during the trial
No credit card required to start the trial (for waitlist members)
Ability to cancel anytime during the trial without being charged
We strongly encourage you to fully test the service during your free trial period before committing to a paid subscription.
4. Cancellation Policy
While we don't offer refunds, you can cancel your subscription at any time:
Cancellation takes effect at the end of your current billing period
You retain full access to the service until the end of the paid period
No refund will be provided for the remaining days in your current billing cycle
Your habit data will be retained for 30 days after cancellation
You can reactivate your account within 30 days without losing data
5. Message Limits and Overages
Each plan includes specific habit limits:
Basic Plan: Track up to 5 habits
Pro Plan: Track up to 15 habits
If you need to track more habits:
You can upgrade to the Pro plan for additional habit slots
No refunds will be provided for plan upgrades or downgrades
Upgrades take effect immediately with prorated billing
6. Service Issues and Downtime
In the event of service disruptions:
We will make every effort to restore service as quickly as possible
Short-term outages (under 24 hours) do not qualify for refunds
Extended outages may be addressed on a case-by-case basis at our discretion
7. Exceptional Circumstances
In rare cases, we may consider refund requests at our sole discretion for:
Technical issues on our end that prevent service delivery for an extended period
Billing errors or duplicate charges
Unauthorized charges due to account compromise
To request consideration for an exceptional circumstance, contact us at hello@habitchat.app within 7 days of the charge.
8. Acknowledgment
By subscribing to Habitchat, you acknowledge that:
You have read and understood this Refund Policy
You agree to the no-refund policy
You have had the opportunity to test the service during the free trial period
All sales are final once the free trial period ends
9. Contact Us
If you have questions about this Refund Policy or need assistance with cancellation, please contact us: